Frequently Asked Questions / FAQs

All Courses

  • Is my SAFe exam license fee included? Yes-- after completion of the entire course you will gain access to the online certification exam and SAFe® Community website.

  • May I transfer my course ticket to another person if I am no longer able to attend? Yes-- please contact us and we'll help.

  • May I update my registration information after purchase? Yes-- please contact us and we'll help.

  • What is the refund policy? We offer full class refunds up to 1-week before the class begins. If your need an exception, please contact us and we will try to accommodate you.

  • What do I need to bring to the course? Positivity and your willingness to learn with your classmates. All course materials and related supplies will be provided.

  • Is my exam license fee included? Yes-- after completion of the entire course you will gain access to the online certification exam and SAFe® Community website.

  • Are physical workbooks provided? Physical workbooks are provided for all in-person classes. Digital workbooks are provided for all virtual classes.

  • Do you offer group rates or private training? Yes-- please contact us.

  • Is there a minimum number of participants for the course? Yes-- we want to make sure you have the opportunity to learn for others in addition to us. Thus, we require 4 or more students to be enrolled to run most courses and there are a few courses that we require a minimum of 6 participants. We’ll notify you at least 1 week prior to class if we need to cancel the course.

  • Who should I contact if needed? We want to help-- reach us at: sales@projectandteam.com. Once class beings, you will also receive your instructor’s contact info.

Virtual Courses

  • What are the computer system requirements for the virtual classroom? We will provide all the software— we usually use Zoom for Government or Microsoft Teams. We recommend using a laptop.

  • Do I need a laptop? Bigger the screen the easier it is to follow along— especially with group activities. We recommend using a laptop. Large tablets like the larger Apple iPads can work, but smaller devices like smart phones will be insufficient for class.

  • Do I need a camera? We highly recommended it— we have found it greatly enhances the learning environment for most participants. Feeling shy? consider using it only when you are talking.

  • Do you have any microphone/headsets or camera recommendations? Most basic headsets and webcams will be sufficient for class. Logitech, Microsoft, Jabra, and Plantronics are a few of the brands a number of our folks have used in the past.

  • Will I receive a workbook? We provide digital workbooks as a PDF for all virtual classes.

If you are unable to find an answer…